Skip Hire Made Simple and Always Open
About Pinden
Pinden is an established waste management company based in Kent, offering skip hire and recycling services to both residential and commercial customers. With over 30 years in business, they’ve built a reputation for reliability and service across the South East.
The Challenge
Pinden wanted to make it easier for customers to book skips without needing to call the office. We built a self-service platform that lets people choose a skip, check availability, and pay online in just a few clicks, and even outside working hours. It’s helped reduce admin, improve customer experience and open up a brand-new revenue stream.
Behind the scenes, stock availability had to be tightly managed to avoid overbooking. Without a central system, this relied on manual processes and regular staff input. On top of that, certain bookings required on-road permits, with different rules for each local authority. This added another layer of admin that needed to be right every time.
Project Snapshot
- Client: Pinden
- Industry: Waste Management
- Platform: Ensemble
- Services: Ecommerce Solutions, UX/UI Design, Digital Transformation Consultancy
- Duration: 8 Weeks
- Budget: £40K - £50K
Our Approach
Pinden’s new system runs on its own, day and night. Customers can now book skips in minutes, no calls, no hold music, no waiting for office hours. In the first month, over 100 bookings came through the platform. Now it’s taking 20+ orders every weekend, and nearly half of all bookings come in after hours. That’s not just convenient. It’s helping them grow.
Payments were handled securely via Opayo. Confirmation emails and updates were automated using SendGrid. We also integrated postcode lookup via Locate to streamline the checkout process and improve accuracy.
To prevent overbooking, we built a custom stock management system that matched skip availability with delivery slots in real time. For skips requiring an on-road permit, the system automatically checked the delivery address and offered the correct options based on the local council.
The result was a booking journey that was fast, user-friendly and available 24/7 without needing a phone call.
Following the initial launch, we delivered a second phase that integrated the platform directly with Pinden’s Weighsoft system. New bookings are now automatically pushed into their internal system, removing the need for manual entry and reducing the risk of errors.
The Outcome
The new booking system gave Pinden a way to take orders around the clock, including evenings and weekends. That meant less admin for the team and a better experience for customers.
In the first month alone, the platform handled over 100 bookings. It’s now averaging more than 20 orders every weekend, with around half of all bookings made after office hours.
In the six months since launch, Pinden has taken over £500,000 in orders through the platform. More than 50% of those bookings were made outside of office hours, capturing revenue that would previously have been missed.
With the addition of the Weighsoft integration, bookings now flow straight into Pinden’s internal systems. This has reduced manual work, improved accuracy and helped the team manage growing demand with ease.
What's Next
We continue to support the platform with updates and improvements. With the Weighsoft integration now in place, we’re also working on an AI-based call agent that will allow customers to book skips and arrange collections over the phone. The aim is to make the service even more accessible while reducing manual work for the team.
Ensemble: Smarter Business Tools
Ensemble is our own framework for building connected, efficient systems. It links your website, internal tools and third-party platforms, reducing manual work and keeping everything in sync.
Want to take bookings while you sleep?
We helped Pinden take bookings without picking up the phone. If your team is stretched or you're missing out on sales after hours, let’s build something smarter.
Contact us to get started
